Returns Made Simple.
Need to return or exchange an item? Review the guidelines below, then submit a return request and our team will send instructions within one business day.
30-Day Return Window
Most new, unused items may be returned within 30 days of purchase.
New Condition Required
Returned merchandise must generally remain unused and in original condition.
Fast Return Instructions
Submit your request and our team will typically respond within one business day.
Can I Return My Item?
Most items are straightforward to return as long as they meet the requirements below.
New & Unused Merchandise
If you are not completely satisfied with your purchase, most merchandise may be returned within 30 days of purchase.
Items should be in original, new and unused condition with original packaging when applicable.
Golf Clubs, Balls, Bags & Shoes
Golf clubs, golf balls, bags and footwear may not generally be returned after they have been used.
Defective products or items covered by an applicable manufacturer warranty may be handled differently.
Important Return Exceptions
Footwear Packaging
Do not place a shipping label directly on the original shoe box. Place the footwear box inside another box or shipping bag. Returns with a label placed directly on the original footwear box may be subject to a 50% restocking fee.
Golf Clubs that have been hit
Golf clubs that have been used may be returned within 15 days and are subject to a 50% restocking fee.
Personalized Golf Balls
Personalized golf balls may only be eligible for partial credit.
Restocking Fees
Items that are returned in used condition are subject to a restocking fee. In some circumstances, this fee may be 20% of the purchase price.
How to Start a Return
Please contact us before shipping anything back.
Submit Your Request
Complete the form below and include your order number and reason for the return or exchange.
Wait for Instructions
Our team will review your request and typically reply with return instructions within one business day.
Pack & Ship Your Item
Carefully package your merchandise and follow the return instructions provided by our team.
Return Request
Include your order number and a brief explanation of the return or exchange request.
What Happens After Your Return?
Are original shipping charges refunded?
If a return is due to a product defect or product misrepresentation, eligible shipping charges may be refunded. For other returns, shipping charges are generally not refundable.
Is return shipping deducted from my refund?
Shipping and handling costs may be deducted from your refund depending on the reason for the return and the circumstances of the order.
Can a restocking fee apply?
Yes. Certain returns may be subject to a restocking fee based on item condition, packaging and return circumstances.
What if my product is defective?
Contact us before returning the item. Defective products may qualify for different return, shipping or manufacturer warranty handling.
Have a Return Question?
Contact the Golf Direct Now team before sending merchandise back if you're unsure about eligibility.
Contact Golf Direct Now